At OrderVenue.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
a. In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you just need to give us a call on our customer care helpline +918860-09-8860, between 10:00 AM to 5:00 PM, Monday to Friday or drop us a mail on email@example.com With all the possible images.
b.Upon receiving your complaint, Ordervenue shall verify the authenticity and the nature of the complaint and if Ordervenue is convinced that the complaint is genuine, Ordervenue will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Ordervenue reserves the right to take necessary legal actions against you and You will be solely liable for all costs incurred by Ordervenue in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Ordervenue shall not in any manner be held liable for the same.
c. Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Ordervenue at the earliest. The return process of the product may be restricted by Ordervenue depending on the nature and category of the product.
Following product categories fall under "No Return/Exchange"; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor's side.
· Handbags & Wallets
· Home Décor
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie,Raincoat , swimsuits,Socks etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
1. Please notify Ordervenue of receipt of a damaged/ defective product/service within 24-hours of delivery to You. If You are unable to do so within 24-hours, Ordervenue shall not be held liable for the failure to replace the order;
2.Products should be unused;
3.Ordervenue will arrange pick-up only of the damaged/defective product through its own logistics partner (In case of any other return customer has to send us back the products). In the event Ordervenue is unable to do so, Ordervenue will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Ordervenue;
4.Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
5.It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
6.The returned products are subject to verification and checks by Ordervenue in order to determine the legitimacy of the complaint/ return.
7.No Personal returns will be accepted.
In the event the return of a product is duly accepted by Ordervenue , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Ordervenue or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque or in wallet points in this regard. Refunds will be subject to the following:
1.Orders paid online will be refunded within 7 working days through the online account or via cheque, depending on the then current circumstances as determined by Ordervenue;
2.For Cash on Delivery payments, You will be provided with a refund cheque.
3.If the product can be repaired by the service centre, Ordervenue would get the same repaired and send it back to You.
4.A promo code, once used shall not be refunded in case of cancellation of order either by customer or Ordervenue.
5.Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and Ordervenue shall be subject to the exclusive jurisdiction of the courts at New Delhi and You hereby accede to and accept the jurisdiction of such courts.
ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY YOU.
All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.